Difficult Conversations
This session explores skills for effective two-way conversations, including questioning techniques, listening levels, feedback models, and de-escalation strategies. It also builds confidence in handling difficult conversations and applying these skills in practice.
Course Summary
DATE(S)
Various
DURATION
- 3 Hours
PRICE (FROM)
£60 (Exc VAT)
DELIVERY METHOD
Online / In Person
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Description
Introduction/Safe spaces
Examine what skills drive an effective and beneficial two-way conversation
List the different types of questioning techniques and how they can be used
Reflect on our listening skills and the three different levels of effective listening
Describe the different feedback models which can be used
Gain confidence for dealing with difficult conversations
Have the chance to discuss how all the skills can be used throughout a two-way conversation
De-escalating difficult conversations
Wellbeing activity
Course Availability
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