‘Expert’ is our winning combination of connected expertise and 12 advanced facilitation skills. It maximises the opportunity for learning, lightbulb moments, and behavioural change.
"Being an operational expert isn’t about having all the knowledge; it’s about true experience, understanding, and empathy." (Page 30, Transform your Training)
A facilitator with connected expertise brings more than just experiences and examples to a session. They offer a true understanding of the organisation, the customer group, and how to meet learning objectives in a way that influences daily work. An expert can reassure, advise, and guide delegates through the learning process. Training led by someone who has ‘walked the walk’ is both inspirational and motivational.
However, connected expertise alone does not make one a great teacher or facilitator. Effective facilitation requires a different set of skills. The combination of operational expertise and advanced facilitation skills maximises learning opportunities, lightbulb moments, and behaviour change.
“The learning from the expert module has helped me to have the confidence in my own abilities. It helped me to improve my facilitation skills, and unpick what expert means and how to use your expert knowledge within the training room. This helped me to understand that using your expert knowledge can be shown in many ways.”
"When an operational expert is delivering a session, they bring more than just experiences and examples to bear. They also bring a true understanding of the sector, the customer group, and how to facilitate the learning objectives in a way that will influence a delegate’s daily work." (Page 23, Transform your Training)
Key skills include:
- Excellent communication skills
- Active listening skills
- A talent for questioning
- Self-awareness and emotional intelligence
- A passion for learning and sharing knowledge
- The ability to give feedback constructively
- A genuine interest in people, coupled with empathy
- Confidence and ease when presenting
- The ability to recognise and respond to delegates’ needs
- The ability to think on their feet
- The ability to coach and motivate delegates
- The ability to collaborate with co-facilitators
“I was thoroughly impressed with the facilitator expertise and professionalism. I have not experienced such enjoyable and thought-provoking training in some time.”
Delegate – TayeTraining
Hear about the difference the methodology can make in frontline services, criminal justice, social care and charities by watching Tammy’s TEDx talk
Hear more about the importance of connected expertise and expert facilitation skills from Taye facilitators and Train the Trainer graduates.
- Podcast - James McCarthy. Listen on our YouTube channel or any podcast platform.
Expert
Olivia
Expert
Lindsay
Lindsay discusses the realisation of becoming an expert through lived and professional experiences. She shares how the module has helped her gain confidence in her expertise.
Do you deliver training? Assess yourself against our methodology now and you will be sent a free personalised report to help you transform your training.
Would you like to book value led training for you team?
Do you deliver training? Assess yourself against our methodology now and you will be sent a free personalised report to help you transform your training.
Would you like to book value led training for you team?